Highlights

Good Articles to Share

Author: Tan KW   |   Latest post: Thu, 20 Jun 2019, 6:54 PM

 

This pretty AI chatbot by AirAsia will reply your flight queries instantly

Author:   |    Publish date:


This pretty AI chatbot by AirAsia will reply your flight queries instantly

The AVA chatbot is available on the new live chat feature and is able to respond to inquiries instantly. Photo: AirAsia 
 

AirAsia has unveiled a brand new look to its website and mobile app, including a chatbot powered by artificial intelligence.

The chatbot, named AVA (AirAsia Virtual Allstar), is available on the new live chat feature and is able to respond to inquiries instantly. Built by the carrier’s in-house teams, AVA speaks eight languages: English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.

AirAsia deputy group chief executive officer (Digital, Transformation and Corporate Services) Aireen Omar said the new website and app boast a more intuitive experience.

“We are always working to enhance our guest experience, and we will be adding more mobile app features in the months to come so it is no longer just a flight booking platform, but your complete travel companion,” she said.

Some new features introduced included a new homepage, an interactive flight search system and voice assistance.

One notable feature is AirAsia’s Fast Airport Clearance Experience System (FACES) enrolment. Guests may now enrol to FACES on their mobile app to clear security and board their flight seamlessly.

There’s also the Combined Station Picker function, a first for airline apps, that allows iOS users to select the nearest departure and arrival airports and filter by number of stops and flight duration.

AirAsia’s mobile app is accessed by over 3.3 million active users every month.


https://www.star2.com/travel/2019/02/07/airasia-unveils-ai-chatbot/

 

Share this
Labels: AIRASIA

Related Stocks

Chart Stock Name Last Change Volume 
AIRASIA 2.73 -0.03 (1.09%) 9,775,400 

  Be the first to like this.
 


 

453  245  503  677 

ActiveGainersLosers
Top 10 Active Counters
 NameLastChange 
 GREATEC 1.06+0.095 
 IWCITY 1.04-0.06 
 HSI-H6Q 0.27-0.05 
 PHB 0.01-0.005 
 BORNOIL 0.0450.00 
 EKOVEST 0.8450.00 
 HSI-C5J 0.34+0.07 
 MESTRON 0.155-0.005 
 DAYANG 1.17+0.10 
 PERDANA 0.35+0.03 
Partners & Brokers