CIMB heightens security measures to safeguard customers transaction

 Publish date: Tue, 14 Nov 2017, 10:38 AM

KUALA LUMPUR, Nov 14 (Bernama) - CIMB Group Holdings Berhad ("CIMB") on 13 November 2017 has announced that several magnetic tapes containing back-up data were physically lost in transit during routine operations. Some of these tapes contain customer information of CIMB Bank and its subsidiaries. Following a thorough and ongoing assessment, there is currently no evidence that any of this information has been compromised. The tape data does not contain any authentication data such as PINs, passwords or credit card CVV numbers.

In adopting a conservative approach to data protection and security, the bank is working with all the relevant authorities and taking all necessary measures to protect its customers. As these are back-up tapes, CIMB still has all customer information.

In response to this incident, CIMB has heightened security measures across all channels, including temporarily suspending some services via its call centre e.g., change of address, telephone number and/or email address for banking/credit cards; third party fund transfer or payment for customers without T-Pin; and T-Pin creation or requests. Whilst no action is required on the part of customers, CIMB recommends that customers be extra vigilant and when in doubt, refer only to official CIMB channels such as its website, call centre and branches.

"We take our responsibility to our customers very seriously and we are confident the measures we have put in place will maintain the safety of customer transactions. Although this was an isolated incident, we have reviewed and further strengthened our security and internal processes to ensure that we remove the possibility of it recurring," said Tengku Dato' Sri Zafrul Aziz, Group Chief Executive, CIMB Group.

"We apologise for the inconvenience that our heightened security measures may cause to our customers in the interim. Know that we are working very closely with all relevant authorities to mitigate any risk arising from this incident," continued Zafrul.

Customers who would like further information may call any of the following numbers:

+60 3 6204 7788 (Consumer Banking)

+60 3 6204 7799 (Premier Card)

1300 88 5300 (Preferred)

1300 88 8828 (Business Call Centre - Commercial/Enterprise Banking)

1300 88 8068 (Business Call Centre - Corporates)

Customers may also seek more information at any CIMB branch or via www.cimbbank.com.my or www.cimb-bizchannel.com.my.

Click here for PUBLIC FAQ CIMB Heightens Security Measure

http://mrem.bernama.com/pdf/ENGLISHPUBLICFAQCIMBHeightensSecurityMeasure... CIMB Group

CIMB Group is Malaysia's second largest financial services provider and one of ASEAN's leading universal banking groups. It offers consumer banking, investment banking, Islamic banking, asset management and insurance products and services. Headquartered in Kuala Lumpur, the Group is now present in nine out of 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar and Laos). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN of around 900 branches as at 30 September 2017. CIMB Group's investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage of more than 1000 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.1% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM57.0 billion as at 30 September 2017. The Group has 38,000 employees located in 15 countries.



Name : Suria Zainal

Head - Group Corporate Communications

Group CEO's Office

CIMB Group Holdings Berhad

Tel : Tel: +603 - 2261 0638

Email: suriawati.zainal@cimb.com

Name : Lynn Guha Thakurta

VP - Group Corporate Communications

Group CEO's Office

CIMB Group Holdings Berhad

Tel: +603 - 2261 0630

Email: lynn.thakurta@cimb.com

Name : Yeow Mei Ling

Managing Director (Southeast Asia)

Text 100

Tel: +603 - 2282 2152

HP: +6012 - 203 6612

Email: meiling.yeow@text100.com.my

Name : Radiance Leong

Senior Director

Text 100

Tel: +603 - 2282 2152

HP: +6016 - 335 6234

Email: radiance.leong@text100.com.my


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