"BPO will never disappear, and it will continue to grow with AI. In the next five years, Malaysia will be very strategic, which it already is for the BPO industry.
As of now, many big giants in the BPO industry are already establishing themselves in Malaysia, while five years ago they didn’t consider being in Malaysia. For example, Teleperformance, Concentrix, 24-in touch, UBase, and the list goes on." "The general view about BPO is that it's a call center or a contact center, but BPO is an industry, and call centers and contact centers are part of it, along with other verticals such as back office, knowledge outsourcing, solution outsourcing, etc."
Stock: [SCICOM]: SCICOM (MSC) BHD
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"BPO will never disappear, and it will continue to grow with AI. In the next five years, Malaysia will be very strategic, which it already is for the BPO industry.
As of now, many big giants in the BPO industry are already establishing themselves in Malaysia, while five years ago they didn’t consider being in Malaysia. For example, Teleperformance, Concentrix, 24-in touch, UBase, and the list goes on."
"The general view about BPO is that it's a call center or a contact center, but BPO is an industry, and call centers and contact centers are part of it, along with other verticals such as back office, knowledge outsourcing, solution outsourcing, etc."