06-Oct-21 12:00

Kalyani Nair, Head of Virtual Banking and Payments, Maybank

Small businesses need two things to survive the pandemic - digital adoption and obviously, steady profits. While being on e-commerce and delivery platforms helps in terms of reach and awareness, a portion of merchants’ profits are used for commissions and platform fees. We discuss the importance of proper digital transitioning as well as having a platform that allows merchants to keep all of their profits.

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