PUTRAJAYA: The Malaysian Communications and Multimedia Commission (MCMC) is conducting a Consumer Satisfaction Survey For Private Broadcasting 2024 (CSS-B 2024) online and through telephone calls.

The survey began on Tuesday (Aug 27) and will run until Dec 31, MCMC said in a statement on Wednesday (Aug 28).

The survey aims to measure user experience and perception towards the delivery of private broadcasting services in Malaysia.

For online participation, those aged 15 and above residing in Malaysia are invited to take the survey at https://survey.zohopublic.com/zs/ON06dz.

"The collection of data through this online platform uses SSL (secure socket layer) encryption technology and is stored in a password-protected local database, with IP addresses not recorded.

"Respondents, however, are advised to clear their computer's cache and history to protect their privacy after answering this survey,” the statement read.

It said the survey was meant for data collection on consumer satisfaction only and no personal data such as full name, credit or debit card or bank information will be asked.

"No fee will be charged and no sales will be made during the survey. Participation is voluntary but greatly appreciated,” it said.

Any changes in the survey period will be announced on MCMC’s website, it added. – Bernama

https://www.thestar.com.my/news/nation/2024/08/28/mcmc-conducts-consumer-satisfaction-survey-on-private-broadcasting