CEO Morning Brief

Putrajaya to Study Public Feedback on Targeted Diesel Subsidy, Says Fahmi

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Publish date: Wed, 12 Jun 2024, 10:57 AM
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TheEdge CEO Morning Brief
(Photo by Shahrill Basri/The Edge)

PUTRAJAYA (June 11): Communications Minister Fahmi Fadzil wants the Malaysia Government Call Centre (MyGCC) to record data on the number of calls and questions received from the public regarding the newly implemented targeted diesel subsidy system.

Speaking to the media after the ministry's monthly assembly for June here Tuesday, he said the data will be compiled and presented in post-Cabinet meetings.

"On the ministry's part, we will examine if there are consistent issues raised (regarding the diesel subsidy), and we will forward them to the relevant ministries and the Cabinet," he said.

At the same time, Fahmi also wants MyGCC to be able to answer callers' questions regarding the diesel subsidy clearly and concisely.

On Sunday, the government announced that the retail price of diesel in Peninsular Malaysia has been set at RM3.35 per litre effective June 10 under the targeted subsidy system. The diesel price will remain capped at RM2.15 per litre in Sabah, Sarawak and Labuan.

MyGCC is a one-stop call centre with a single number, 03 8000 8000, serving as a communication gateway connecting the public with government agencies.

MyGCC offers services for receiving enquiries, complaints, assistance with line transfers, suggestions, and public feedback through call channels, chatbot, Short Message Service (SMS), email and social media (Facebook, Instagram, Twitter), operating 24 hours a day and seven days a week.

Uploaded by Magessan Varatharaja

Source: TheEdge - 12 Jun 2024

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