PETALING JAYA: The rollout of the Inland Revenue Board's (LHDN) e-invoicing got off to a bumpy start following complaints from companies over difficulties in accessing the online system.

Ironically, companies faced problems accessing the LHDN's MyInvois online system due to an overwhelming number of e-invoicing submissions, with more than 500,000 applications received as of noon on Thursday (Aug 1).

"The implementation of the mandatory e-invoice for companies with annual turnover of more than RM100mil on Thursday (Aug 1), marks a new ear in digitising and empowering the nation's tax system.

"As of noon today, records showed that successful submissions were more than 520,000 and that MyInvois is ready for use by consumers," the LHDN said in a statement today.

First phase of the e-voicing began on Aug 1 involving some 5,000 companies in the country with annual turnover of more than RM100mil.

Phase 2 will begin on Jan 1 next year for companies with annual earnings below RM100mil and RM25mil.

All other taxpayers, including hawkers, petty traders, and micro, small and medium enterprises, are expected to follow suit from July 1, 2025, except for those with annual turnovers below RM150,000.

It was previously reported that submissions and approvals of e-invoice would happen almost in real-time under two seconds once it is received by MyInvois.

In a related manner, LHDN acknowledged media reports including complaints received from users over difficulties in accessing MyInvois.

It suggested that users re-login into the system and clear their browser cache periodically.

LHDN said it is committed to seeing the implementation of e-invoicing and will take steps to overcome any concerns raised during this transition period.

Those with any inquiries and assistance can call LHDN's 24-hour hotline at 03-8682 8000, or contact MyInvois Live Chat, myinvois@hasil.gov.my or https://feedback.myinvois.hasil.gov.my.

https://www.thestar.com.my/news/nation/2024/08/01/lhdns-e-invoicing-system-faces-initial-hiccup-due-to-overwhelming-response