Future Tech
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
TOKYO - Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices.
The country's third-largest telecoms provider aims to begin testing the technology internally and externally over the next year and commercialise it by the end of March 2026.
- Reuters
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