28-Jul-22 19:00

Premkumar Chandrashegaran, Head of Data Science, Omnilytics

The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels