SEPANG: The Malaysian Aviation Commission (Mavcom) will implement six service quality elements focused on queuing times as outlined in the Airports Quality of Service (QoS) Framework at key passenger checkpoints at the Kuala Lumpur International Airport Terminal 1 and 2 in May.

Mavcom executive chairman Datuk Seri Saripuddin Kasim said these include passenger security search, inbound, outbound and transfer queuing for immigration as well as inbound and outbound customs.

"The commission aims to implement the remaining two queuing time elements by the fourth quarter of 2024 (4Q 2024),” he told the media at Mavcom's announcement on key achievements in Airport Service Standards on Monday (April 29). - Bernama

https://www.thestar.com.my/news/nation/2024/04/29/mavcom-to-implement-six-service-quality-elements-on-queuing-times-in-klia-t1-t2-in-may