20-Apr-23 08:00

Byron Fernandez, Executive Vice President for Malaysia and India, TDCX

Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President Byron Fernandez to find out.