BFM Podcast
TDCX Making SEA The Hub Of CX Outsourcing
20-Apr-23 08:00
Byron Fernandez, Executive Vice President for Malaysia and India, TDCX
Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President Byron Fernandez to find out.
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CS Tan
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This book is the result of the author's many years of experience and observation throughout his 26 years in the stockbroking industry. It was written for general public to learn to invest based on facts and not on fantasies or hearsay....
