I tend to agree with the last point. In its current form, ChatGPT/ Chat Bot is unable to replace high-quality customer service. AI tends to lack empathy when dealing with customer complaints which is what high-quality service is - beyond solving customers' issues.
This can still further improve the hit rate of automated answers, reducing the need for ad-hoc customer service This would be gradual improvement, and could also be a 1-time reduction only
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prodigy2017
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Posted by prodigy2017 > 3 weeks ago | Report Abuse
I tend to agree with the last point. In its current form, ChatGPT/ Chat Bot is unable to replace high-quality customer service. AI tends to lack empathy when dealing with customer complaints which is what high-quality service is - beyond solving customers' issues.